ACTION LEARNING AT NATIONAL BANK OF DOMINICA LIMITED
An AL team developed more than 40 strategies to address these challenges. The solutions included rap lyrics for customer service, shirts with logos that fit within the bank’s branding scheme, quarterly meetings with fun activities, a “meet-and-greet” training initiative on how to exchange pleasantries with customers, and a new reward system for service staff. Sample […]
ACTION LEARNING FOR MENTAL HEALTH NURSE DEVELOPMENT
The participants of the ALS training comprised mainly experienced mental health nurses, who wanted to advance a particular project they had been tasked with and or implement a new way of thinking about how they engaged in problem solving approaches. Problem-solving approaches in mental health nursing has generally been based on a consensus model which […]
ACTION LEARNING FOR RESERVE PLANNING IN PAPUA NEW GUINEA
Co-ordinating a system of national and regional reserves is a challenge in anyone’s language. Papua New Guinea (PNG) has over 8oo distinct languages, spanning a country of immense natural and cultural diversity, most of which is under traditional customary ownership. The PNG Conservation and Environment Protection Authority (CEPA) is the government agency responsible for implementing […]
ACTION LEARNING FOUNDATIONS AT ATD
WOW! For years I’ve talked about that how well Action Learning works regardless of culture or industry. For this session we were fortunate to be a truly global group. We had representation from five countries representing four continents – Indonesia, Japan, Abu Dhabi, Australia, and the USA were represented – truly a global team. As […]
ACTION LEARNING TO FUEL COLLABORATION, AGILITY AND RESULTS
Michael Marquardt, professor at George Washington University, has often quoted anthropologist Margaret Mead, who once stated: “Never doubt that a small group of thoughtful committed citizens can change the world. Indeed, it’s the only thing that ever has.” What happens during an Action Learning session, with up to eight participants and a coach, is the […]
ACTION LEARNING IN 360 MINUTES
The head of an SME of about 50 people in the printing sector located in the Bordeaux region of France that I met through a short presentation about action learning in a Rotary club wanted to experiment this method to work on their strategic plan for the next five years. After a preliminary meeting in […]
ACTION LEARNING IN A SOCIAL CONTEXT
As coaches, many of us use action learning to solve problems and challenges faced by our clients. Most of these challenges are internal business opportunities that when worked on by employees using action learning can help move an organization forward. But what if the challenge were instead presented by a third-party organization, while the group […]
ACTION LEARNING IN ACTION – BAYER NETHERLANDS CASE
During my 15 years with the large pharma / chemical concern Bayer, I have had various roles in various disciplines in several countries. Employees in Bayer benefit from lots of training and I have experienced many management and team development processes and programs. During my assignment as Head of Marketing Bayer Netherlands, I came across […]
ACTION LEARNING IN AIR ASIA
Recognizing the need to improve how we solve problems, we started introducing Action Learning to the organization. What started as Action Learning clinics in several departments to help identify urgent key issues grew into Action Learning in Action workshops focusing on the process experience. Problems presented ran the gamut from challenges faced at work to […]
ACTION LEARNING IN BUSINESS SCHOOL NETHERLANDS
Action Learning is the core foundation of our business school, and for our coaches and students, so it goes without saying that BSN is always on the lookout for the best way to practise and integrate Action Learning in all our operations. September marked the start of a four-day WIAL Certified Action Learning Coach training […]