Frédéric Henin

Auchan Retail in Ukraine is undergoing important changes and management transformations. Looking for a methodology to support the change at the different levels of the organization, Action Learning was confirmed as an excellent integral method and the first feedback is very positive. We have certified 12 Action Learning ambassadors who have in turn trained over […]

Scenario: Testing team

As an Action Learning Coach how would you handle the following situation: The problem presenter decides to test the team but giving mis-information to the team. By the time this becomes apparent, many of the team members are upset to varying degrees.  

Scenario: Question Question Question

As an Action Learning Coach how would you handle the following situation: A member asks a particularly energizing question, several members follow this with additional questions before there is time for a response.  

Bill Thimmesh

The United States Department of Justice (DOJ) used Action Learning in 2016 to support six major projects, leading to breakthrough improvement in the procurement processes and uniformity at the U.S. Marshals Service (USMS). WIAL trained LEAP alumni to become coaches for the following cohorts and this approach brought the program to the next level. Since […]

Scenario: Group Question

As an Action Learning Coach how would you handle the following situation: One of the participants asks a question of the entire team, after a single answer the team moves on to the next question.  

Scenario: Passing Notes

As an Action Learning Coach how would you handle the following situation: Someone walks in the room where the team is working and passes a note to one of the participants.  

Scenario: Presenter Question

As an Action Learning Coach how would you handle the following situation: All of the questions are directed at the problem presenter. After asking the standard 3 questions no one has mentioned this.  

Scenario: Firing Line

As an Action Learning Coach how would you handle the following situation: All of the questions are directed at the problem presenter. During the check-in the problem presenter says – “I feel like I am on a firing line.”  

Scenario: Closed Question

As an Action Learning Coach how would you handle the following situation: During the last check-in the team agreed that they need to use more open question; yet they continue to ask mostly close questioned. Even with the closed questions, the responses are open. You’ve tried asking “What question are you answering?” they say that […]

Fatima Olaguer

RLC’s Malls business unit embarked on a large scale leadership development program based on Action Learning. 17 Action Learning groups of 6-7 members from different divisions worked on some of the most complex business challenges. During 3 months, they identified root causes, developed action steps and implemented their projects while at the same time practicing […]