Scenario: Non-responsive
As an Action Learning Coach how would you handle the following situation: The members were enthusiastic to help the problem presenter. They asked many good questions. However, the problem presenter commented its confidential info and would not answer some of the questions. Members felt they were not able to help the problem presenter much if […]
Scenario: Questions/Answers
As an Action Learning Coach how would you handle the following situation: During an intervention you ask “How are we doing taping all the knowledge in the room?” A participant says “We are asking questions and (s)he (the problem presenter) is answering them – isn’t that the rule?”
Scenario: Assumed Rules
As an Action Learning Coach how would you handle the following situation: A participant says – “Wait. My question hasn’t been answered. The rule is that you have to answer the question”
Scenario: Oops
As an Action Learning Coach how would you handle the following situation: At the start of the session you ask everyone “if they are ok with the rules” instead of “if they understand the rules” – someone says “no”.
Scenario: Unsolicited Advice
As an Action Learning Coach how would you handle the following situation: You ask a member of the team how they did with their leadership skill. Another member pipes up – I’d like to tell you a technique so you can accomplish that skill. All you have to do is …
Scenario: Story time
As an Action Learning Coach how would you handle the following situation: The problem presenter asks the team to suggest some solutions. The team members start telling stories of their experience. These stories aren’t answering the question – What are some potential solutions.
Scenario: Unkind Gesture
As an Action Learning Coach how would you handle the following situation: A member arrives to a three hour session one hour late. You conduct coaching inquiries and he is smoothly integrated into the team. 15 minutes later he is exchanging friendly but sarcastic comments with a team member that end with him using a hand gesture that would […]
Scenario: Too Slow
As an Action Learning Coach how would you handle the following situation: You are coaching a leadership development program with a group of senior engineers…One of them is a Six Sigma Black Belt with years of experience in problem solving methods. During the middle of your second meeting to frame the problem, the Black Belt […]
Scenario: Multiple Variables
As an Action Learning Coach how would you handle the following situation: The team is attempting to analyze the problem situation in a search to identify the one key variable that they can influence or change to create movement in the direction of their established goal or end result. They are debating the relevance of […]
Scenario: Multiple Levels
As an Action Learning Coach how would you handle the following situation: Every time the team seems close to getting to consensus a question is asked that takes them someplace else. You realize there are two levels that are being looked at – some participants are focused at a single group level (How do I […]