Scenario: Brainstorming
As an Action Learning Coach how would you handle the following situation: The team feels they are at a point that it would be useful to brainstorm.
Scenario: Take charge
As an Action Learning Coach how would you handle the following situation: During the session someone jumps up to the easels and starts capturing what is said.
Scenario: Taking Notes
As an Action Learning Coach how would you handle the following situation: During the session you realize no one is taking notes.
Scenario: Phone Rings
As an Action Learning Coach how would you handle the following situation: During the session a team member’s phone rings and they leave the table to answer it.
Scenario: Non-responsive
As an Action Learning Coach how would you handle the following situation: The members were enthusiastic to help the problem presenter. They asked many good questions. However, the problem presenter commented its confidential info and would not answer some of the questions. Members felt they were not able to help the problem presenter much if […]
Scenario: Questions/Answers
As an Action Learning Coach how would you handle the following situation: During an intervention you ask “How are we doing taping all the knowledge in the room?” A participant says “We are asking questions and (s)he (the problem presenter) is answering them – isn’t that the rule?”
Scenario: Assumed Rules
As an Action Learning Coach how would you handle the following situation: A participant says – “Wait. My question hasn’t been answered. The rule is that you have to answer the question”
Scenario: Oops
As an Action Learning Coach how would you handle the following situation: At the start of the session you ask everyone “if they are ok with the rules” instead of “if they understand the rules” – someone says “no”.
Scenario: Unsolicited Advice
As an Action Learning Coach how would you handle the following situation: You ask a member of the team how they did with their leadership skill. Another member pipes up – I’d like to tell you a technique so you can accomplish that skill. All you have to do is …
Scenario: Story time
As an Action Learning Coach how would you handle the following situation: The problem presenter asks the team to suggest some solutions. The team members start telling stories of their experience. These stories aren’t answering the question – What are some potential solutions.